Shipping & Cancellation Policy
Last updated: 8 August, 2024 · Applies to all digital product purchases.
How Your Files Are Delivered
Checkout Download
Instant download links displayed on the order success page immediately after payment clears.
Email Delivery
An order receipt with secure download token links is automatically emailed to your billing address.
Account Vault
All purchases are permanently accessible via your Diginite Store account dashboard under Downloads.
1. Digital Delivery , No Physical Shipping
Diginite Store sells exclusively digital products , including ebooks, PDF guides, checklists, templates, printables, spreadsheets, Notion templates, Canva templates, mini courses, editing bundles, and software. No physical goods will ever be shipped.
Because delivery is electronic, there are no shipping fees, no tracking numbers, and no delivery delays associated with geography or logistics. Your products are available globally, instantly.
2. Delivery Timeline
Digital files are made available immediately upon successful payment authorization by Stripe. In rare cases (e.g., payment verification delays or bank authentication), delivery may take up to 5 minutes.
If you do not receive your download link or confirmation email within 5 minutes of checkout:
- Check your spam/junk email folder for the order confirmation email from Diginite Store.
- Ensure your billing email address was entered correctly during checkout.
- Log in to your account at diginite.store/account to access your Downloads section directly.
- If still unavailable, contact us at contact@diginite.store with your Stripe transaction ID and we will manually dispatch your files within 24 hours.
3. Order Cancellation Policy
Orders cannot be cancelled once placed. Because digital files are delivered instantly upon payment, there is no window between order placement and fulfillment in which a cancellation can occur.
If you made an error in your order (e.g., purchased the wrong product), please contact our support team immediately. While we cannot cancel or reverse a completed digital delivery, we may be able to assist on a case-by-case basis.
4. Subscription & Recurring Charges
Diginite Store does not currently offer subscription products. All purchases are one-time payments. You will never be charged recurring fees unless a future subscription offering is clearly disclosed and requires your explicit opt-in.
5. International Customers
Diginite Store serves customers globally. Since no physical goods are shipped, there are no customs duties, import taxes, or international shipping costs. However, your bank or card provider may apply currency conversion fees when paying in a non-USD currency. These fees are outside our control.
Prices shown in local currencies are indicative approximations based on current exchange rates. Your final charge may vary slightly based on your card's exchange rate at time of settlement.
6. Refunds for Delivery Failures
If a technical failure on our end prevents you from accessing your purchased files and we are unable to resolve the issue within 48 hours, you are entitled to a full refund. See our Refund Policy for complete details.